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|Moments of Magic
Be a Star with Your Customers and Keep Them Forever!
A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
In addition to the resources (books) recommended at the
end of the book, here are a few more to consider. They are
linked to the appropriate Amazon.com pages. Enjoy!
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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
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