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|Moments of Magic
Be a Star with Your Customers and Keep Them Forever!
A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
If Everybody Knows Then Why Don't They Do It
It all comes down to the employee attitude. Hire right and you get good
service. This article discusses how even though customer service is
often common sense, it's not always practiced.
Click here to read the article.
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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
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