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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
®
Create
Customer
Loyalty
A Customer
Service
Mindset
Chapter Seven

Provide Quality at Every Turn

Customer Service Can De-Commoditize Your Business
Companies who have figured out how to get their customers to
spend more for the value they provide have separated themselves
from their competition.  They have "de-commoditized" themselves.
In this article you will learn six questions that will help you break
out of the commodity trap.
Click here to read the article.





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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
shep@hyken.com  ||  http://www.hyken.com

Copyright © MMXII by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Moments of Magic Customer Service Book