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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
A Customer
Chapter Fourteen


Five All-of-the-Time-Must-Do Customer Service Strategies
This article brings you five great customer service tips that will give any
company an advantage over their competition and more
value for its customers.
Click here to read the article.

How You Can Achieve Customer Loyalty
Customer loyalty is not just simply good customer service ratings.
This article explains the different along with Wallet Share versus
Market Share - and offers up six ways to create customer loyalty.
Click here to read the article.

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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141  ||

Copyright © MMXII by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Moments of Magic Customer Service Book