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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
A Customer
Chapter Thirteen

Building a Team Spirit of Service

Five Ways to Create a Customer Service Culture
Good or bad customer service comes down to what is happening
inside of the organization.  Here are five ways you can create a
customer focused culture.
Click here to read the article.

Wow the Employee, Wow the Customer
This article discusses the importance of taking care of the
internal customer.  The better the employee is treated, the better
the customer will be treated - and appreciated.
Click here to read the article.

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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141  ||

Copyright © MMXII by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Moments of Magic Customer Service Book