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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
®
Create
Customer
Loyalty
A Customer
Service
Mindset
Chapter Twelve

Handling the Complaining Customer

The Art of Recovery
This article tells a story that demonstrates how fixing a problem well
will not only satisfy the customer, but also bring him/her back for more.
Click here to read the article.





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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
shep@hyken.com  ||  http://www.hyken.com

Copyright © MMXII by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Moments of Magic Customer Service Book