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|Moments of Magic
Be a Star with Your Customers and Keep Them Forever!
A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
Handling the Complaining Customer
The Art of Recovery
This article tells a story that demonstrates how fixing a problem well
will not only satisfy the customer, but also bring him/her back for more.
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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
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