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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
®
Create
Customer
Loyalty
A Customer
Service
Mindset
Chapter Ten

Be Reliable

Confirmation Turns Into Confidence
Through a great example, this article gives examples that
illustrate how confirmations make customers appreciate and
have confidence in you.
Click here to read the article.





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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
shep@hyken.com  ||  http://www.hyken.com

Copyright © MMXII by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Moments of Magic Customer Service Book