Chapter One

The Moment of Magic

Do You Know the Power of Your Customers?
The following article is a great example of the influence one customer
can have on a company's reputation.
 
Click here to read the article.
 



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Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
®
Create
Customer
Loyalty
A Customer
Service
Mindset
Moments of Magic Customer Service Book