Buy the Book

Moments of Magic
By New York Times bestselling author Shep Hyken

This is a book that you and everyone you work with needs to
read,study, discuss and embrace.  These are the customer
service basics.  These common sense strategies, that
unfortunately aren't so common, are what can set you apart
from your competition.  This is your guide to creating an
amazing customer service experience.

When you order, Shep will be happy to sign your book. Just let
us know in the "Comments/Special Deliver Instructions" box
that will be just below where you put shipping information.   
Please let us know if you want the book personalized to  you or
a friend.

When you order from our website, you will receive a
free one-year subscription to Shep's Weekly Insights
(value: $19.95)!   

Paperback: 156 Pages
Published by The Alan Press
Retail: $19.95     eBook: $9.95

US/Domestic - Click Here

International - Click Here

eBook: - Click Here

Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
200 South Hanley Rd. Suite 509
St. Louis, MO 63105  ||

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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
A Customer
Moments of Magic Customer Service Book