Meet the Author

Shep Hyken is a customer service and
experience expert and the Chief Amazement
Officer of Shepard Presentations.  He is a
York Times
and Wall Street Journal bestselling
author and has been inducted into the National
Speakers Association Hall of Fame for lifetime
achievement in the speaking profession.  Shep
works with companies and organizations who
want to build loyal relationships with their
customers and employees.

His articles have been read in hundreds of
publications, and he is the author of
Moments of
, The Loyal Customer, The Cult of the
and The Amazement Revolution.  He is
also the creator of
The Customer Focus™, a
customer service training program, which helps
clients develop a customer service culture and
loyalty mindset.

In 1983 Shep founded Shepard Presentations
and since then has worked with hundreds of
clients ranging from Fortune 100 size
organizations to companies with less than 50
employees. Some of his clients include American
Airlines, AAA, Anheuser-Busch, AT&T, AETNA,
Abbott Laboratories, American Express - and that’
s just a few of the A’s!

Shep Hyken’s most requested programs focus on
customer service, customer loyalty, internal
service, customer relations and the customer
experience.  He is known for his high-energy
presentations, which combine important
information with entertainment (humor and
magic) to create exciting programs for his

For more information about Shep's customer
service speeches and training programs, go to

P.S.  On the personal side of Shep's life, when
he's not writing books or speaking at
conferences, he is a Dad to Brian, Alex and
Casey, and a loving husband to Cindy.  In his
free time Shep does card tricks, plays ice hockey
and tries to play golf.  

Click here to buy the book.

Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141  ||  http://www.hyken.

Copyright © MMXII by Shep Hyken, CSP, CPAE and
Shepard Presentations, LLC
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Moments of Magic
Be a Star with Your Customers and Keep Them Forever!

A customer service book by Shep Hyken, customer service speaker and New York Times and Wall Street Journal bestselling author.
A Customer
New York Times
Wall Street Journal

Inducted into the
National Speakers
Association Hall of
Fame for lifetime
contribution to the
speaking industry.
Moments of Magic Customer Service Book